Customer Premises Equipment (CPE) like ONTs and routers are the physical touchpoints of your ISP network. When customers churn or upgrade, these devices are returned. Manually testing and refurbishing them is often a slow, error-prone, and expensive process.
At the same time, brief manual testing and cleaning might not be enough to asure about CPE condition to keep it in the network. Without comprehensive diagnostics, you risk redeploying faulty hardware that could lead to customer dissatisfaction and increased support costs.
To solve this, we've developed the CPE Diagnostics & Refurbishment Platform - an automated solution that streamlines the entire lifecycle of returned hardware.
Why automate refurbishment?
Reduce E-Waste
Extend the lifespan of your perfectly functional hardware instead of prematurely recycling it.
Save time = Save money
Free your Level 2 and Level 3 support engineers from mundane testing tasks.
Assurance about hardware condition
Comprehensive diagnostics is required to ensure only healthy devices are redeployed.
Assurance about hardware condition
Developed by ISP practitioners who understand the daily grind of network maintenance. We’ve turned our years of experience into a professional recovery tool that solves actual pain points.
System Capabilities
Our solution includes comprehensive deployment - hardware and software - that automates the testing, diagnostics, and refurbishment of returned ONTs and routers. By connecting the device to our platform, you can automatically provision it, run a suite of hardware tests, perform firmware updates, and generate detailed health reports. This ensures that only fully functional devices are redeployed, reducing e-waste and improving customer satisfaction.
The platform automates the entire lifecycle of the testing process:
- Detection & Provisioning: Automatic identification of connected ONTs and configuration via OLT.
- Firmware Management: Verification of software versions with automated firmware update capabilities.
- Optical Parameter Validation: Real-time measurement of RX/TX optical power, laser temperature, and bias current.
- Functional Testing: Verification of Ethernet port integrity and throughput performance (L2/L3).
- Reporting: Automated generation of comprehensive PDF and CSV reports.
How it works
- Automated Provisioning: Connect the returned device. The platform automatically detects the model, serial number, and current firmware.
- Comprehensive Diagnostics: A suite of automated tests checks optical signal levels, Ethernet ports, and memory integrity.
- Firmware Upgrades & Factory Reset: Devices passing hardware tests are securely wiped of old user data and flashed with the latest approved firmware.
- Reporting & Labeling: The platform generates a health report file.
For who
- ONT Manufacturers and Distributors
- Authorized Service Centers (RMA departments)
- Telecommunication R&D Laboratories.
Interested in automating your hardware workflow?
Contact our team to receive more details.
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